Even if though developer better & long lasting techno solutions we always need a good support for our customers or for their day to day challenges
Bringing up certain kind of standardization into process is of the solution! But which practically still not in reach.
Acme understand this challenge very practical’s & that is why 16 Hrs a day call center & efficient support system. Works for its customers. Here as well standard methodologies have also been incorporated in the same like Level I, Level II, Level III problem classification & then allocate support accordingly.